The Supervisor needs to meet management's demands on one side and the team, colleagues and union demands on the other end.

This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills.

Successful teams reflect successful leaders.

COURSE CONTENT:

Introducing the role

• Understanding the role and function of the supervisor

• The purpose of supervision

• Recognizing types and styles of leadership

Procedural skills

• The process of delegation

• Effective problem solving; thinking solution not problem

• Working to company standards

Communication skills

• Active listening, assertiveness and constant feedback

• Dealing with criticism and isolation

• Dealing with staff complexities and diversity

• Problem solving

• Meeting customer expectations

Team developments

• Motivating teams

• Understanding team dynamics and character profiles

• Team development and rotations

• Building team relationships

• Taking ownership and responsibility

Learning outcomes:

• The role and function of the supervisor

• Types of leadership

• The delegation process

• Problem solving

• Team communication

• Staying motivated and ahead of the game