Poor writing skills, especially when it comes to email communication, can lead to disagreements, time wastage and ultimately loss of business.

This course will give you the tools to connect better through the written word.

Outcome (Key Take Aways):

• know the importance of reader-centred writing and how to make your writing reader-centred
• know how to apply certain principles of readability and to write in a style that is highly readable
• understand plain language principles and know how to apply these
• have a greater awareness of tone, why it is important and know how to achieve differing tones
• know how to correctly use two vital points of punctuation
• know how increase the chances of your emails being opened, read, and acted upon
• know how to proofread and edit