Event Details

Effective Communication is a critical element of successful supervision and leadership.


From one-to-one discussions to group presentations, "communicating with influence" shows busy managers how to get positive results using proven communication skills.


Learning Gains:

  • Communication is individual
  • How communication happens
  • What gets in the way of effective communication?
  • Problem solving & conflict resolution
  • Improving communication skills
  • Electronic communication
  • Communication through delegation
  • Communication in meetings


COURSE CONTENT:


Communicating is individual

  • We're not all the same
  • Change yourself to change others
  • You are the only one for you
  • What's already working?


How communication happens

  • Verbal and non-verbal communication
  • Communication cycle


What can get in the way of effective communication

  • Common barriers to effective communication
  • We all make too many assumptions
  • Patterns reverting to character type
  • Needing to be right


Conflict resolution

  • Conflict
  • Agreement
  • Bridge building
  • 'I' not 'you'


Improving communication skills

  • Be a good influence
  • Attitude and staying positive
  • Effective listening and responding
  • Importance of feedback
  • Communication through delegation
  • Going back to basics
  • Electronic communication
  • Communication in meetings


Please note that this link is unique to you. Transferring this link to another user is an infringement of copyright. If you have subscribed to a course, the cost is per delegate, not per screen.

Speakers

  • Lionel Bourgeois (Vetta Internationale)

    Lionel Bourgeois

    Vetta Internationale

Tickets

Members

Your tax invoice will be sent to you within 24 hours

Member Price R 950
Non-members

Your tax invoice will be sent to you within 24 hours

Standard Price R 1,150