Event Details
Effective Communication is a critical element of successful supervision and leadership.
From one-to-one discussions to group presentations, "communicating with influence" shows busy managers how to get positive results using proven communication skills.
Learning Gains:
- Communication is individual
- How communication happens
- What gets in the way of effective communication?
- Problem solving & conflict resolution
- Improving communication skills
- Electronic communication
- Communication through delegation
- Communication in meetings
COURSE CONTENT:
Communicating is individual
- We're not all the same
- Change yourself to change others
- You are the only one for you
- What's already working?
How communication happens
- Verbal and non-verbal communication
- Communication cycle
What can get in the way of effective communication
- Common barriers to effective communication
- We all make too many assumptions
- Patterns reverting to character type
- Needing to be right
Conflict resolution
- Conflict
- Agreement
- Bridge building
- 'I' not 'you'
Improving communication skills
- Be a good influence
- Attitude and staying positive
- Effective listening and responding
- Importance of feedback
- Communication through delegation
- Going back to basics
- Electronic communication
- Communication in meetings
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