There is always a need to build better relationships so there is internal harmony, which will be felt by all clients, internal and external. Your workplace relationships and client satisfaction depend on the very next conversation you have.

Internal conflict and poor relationships can be a challenge within any business. Not getting your message across for team members to understand can result in misunderstanding or sending confusing instructions; consequently poor conversation skills mean that relationships are not built and nurtured and conflict is allowed to fester.

This course will give you the tools to have better conversations, from the casual chat to interactions where emotions are running high.

The course includes the following:

• Activities and tasks to engage participants and embed the new learnings
• Approximately 4.5 hours of input and feedback from, as well as interaction with, the facilitator
• A link to a training manual that summarises the entire course

Outcomes (Key Takeaways)

• Know how to go about having difficult conversations
• Know how to hold good conversations with clients
• Know how to make casual conversations more meaningful
• Know and understand how to apply the core practices at the heart of all good conversations