Organisations are frantically endeavouring to boost revenue. Client-facing employees are however frazzled, while clients desperately need to believe in service providers' competence.

How will your people intelligently engage your customers? How can you raise trust, gain buy-in to solutions, and boost your revenue?

Symbiota will revolutionise the way your people engage with your clients and customers.

This workshop's contemporary content - grounded in compelling brain science, is fascinating. It reveals why negative interactions occur, and how to transform them.

Deal with your own challenges

• Address your/your client's personal threat triggers and optimise opportunity
• Cope with anxiety, self-limiting thinking and being overwhelmed
• Opportunities for enhanced interpersonal effectiveness

Manage difficult encounters

• Inclusive encounters - mind your words, expression and tone
• Adopt a calming, assertive manner with irate customers
• Embed practical, proactive trust generating skills
• Deal with objections, reservations and challenges
• Building Trust and Revenue
• Demonstrate trustworthiness and accelerate client trust
• Meaningful conversation - listening, questioning and clarifying
• Coach to identify needs, and raise mutual commitment
• Present solutions with passion and sincerity

Set and share a measurable, specific Goal to boost client outcomes

1. Session 2: 10 September
2. Session 3: 17 September

More about our facilitator Lynn Andriés, MSc.

• CEO and Executive Coach for Symbiota Leadership Institute.
• MSc. Neuroscience of Leadership (Middlesex Univ, UK) .
• Extensive corporate experience, improving performance.
• Experiential interventions that address real challenges.
• Measurable performance outcomes.

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