Customer service is an integral part of every business.

It happens in many different formats - from in-person to over the telephone or via the internet.

Regardless of how customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills.

This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

Take Away:

• Effective customer communication both in-house and out
• Understanding customer perspectives, perceptions and expectations
• Handling customer diversity
• Customer do's and don'ts
• Consideration towards customer disappointments,
• Problems and complaints
• Taking initiative, being pro-active and a solution thinker
• Understanding the Experience Economy
• Importance of product knowledge
• Ensuring repeat business
• Telephone and email communication
• Customer policies and procedures

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