Event Details

Customer service is an integral part of every business.

It happens in many different formats - from in-person to over the telephone or via the internet.

Regardless of how customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills.

This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

Take Away

  • Effective customer communication both in-house and out
  • Understanding customer perspectives, perceptions and expectations
  • Handling customer diversity
  • Customer do's and don'ts
  • Consideration towards customer disappointments,
  • Problems and complaints
  • Taking initiative, being pro-active and a solution thinker
  • Understanding the Experience Economy
  • Importance of product knowledge
  • Ensuring repeat business
  • Telephone and email communication
  • Customer policies and procedures

Please note that this link is unique to you. Transferring this link to another user is an infringement of copyright. If you have subscribed to a course, the cost is per delegate, not per screen.


  • Lionel Bourgeois (Vetta Internationale)

    Lionel Bourgeois

    Vetta Internationale


Discover and connect with other attendees.



Your tax invoice will be sent to you within 24 hours

Member Price R 1,540

Your tax invoice will be sent to you within 24 hours

Standard Price R 2,200