The prompt collection of slow-paying and overdue accounts is the heart of every business's survival.

In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences.

Is your cash flow taking a knock?

This practical session will highlight the importance of debt collecting and why retaining customers is so crucial to the business.

Take Away

• Understanding the importance of this position within the cycle of a company
• Motivation, positive attitude – being part of the solution, not the problem
• Understanding the importance of the customer
• Being a good listener by applying effective listening skills
• Understanding the importance of cash flow