Are you treating your Millenial clients the same way you treat your Gen X clients?

We need to be aware of the expectations and challenges of each generation. Not only to provide them with appropriate communication and service, but also to understand our colleagues and internal clients.

Join us in conversation to understand the needs of each generation, what triggers them in communication, what channels they prefer, and what motivates them.

We will be investigating different models and tools to help understand the preferred channels of communication for each generation.

Outcomes (Key Takeaways):

• Understanding the different generations.
• Awareness of preferred channels of communication for each generation.
• How do you motivate different generations.
• Recognising the gifts and gaps of each generation

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