Event Details

Customer service is an integral part of every business. It happens in many different formats from in-person to over the telephone to via the internet. Regardless of how customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills.

This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

Take Away:

  • Effective customer communication both in-house and out
  • Understanding customer perspectives, perceptions and expectations
  • Handling customer diversity
  • Customer do's and don'ts
  • Consideration towards customer disappointments;
  • Problems and complaints
  • Taking initiative, being pro-active and a solution thinker
  • Understanding the Experience Economy
  • Importance of product knowledge
  • Ensuring repeat business
  • Telephone and email communication
  • Customer policies and procedures

Please note that this link is unique to you. Transferring this link to another user is an infringement of copyright. If you have subscribed to a course, the cost is per delegate, not per screen.


  • Lionel Bourgeois (Vetta Internationale)

    Lionel Bourgeois

    Vetta Internationale


Connect with 114 people attending this event



Your tax invoice will be sent to you within 24 hours

Member Price Free

Your tax invoice will be sent to you within 24 hours

Standard Price Free