Event Details

Have you ever considered the question: "What type of

a relationship does my Customer want to have with me?"

Many small businesses think of customer relationships in terms of the relationship they want with their customers and not the other way round. If you can determine what your customers expect from you, it is easy to determine ways to reach them.

This mini-course takes you through the processes of determining the type of relationship your customers want with you and it will enable you to determine which marketing channel is best to utilise.


  • Customer interaction
  • Channel identification
  • Switching costs

A Certificate of Attendance will be issued.

Please note that this link is unique to you. Transferring this link to another user is an infringement of copyright. If you have subscribed to a course, the cost is per delegate, not per screen.


  • Richard Roberts (Owner at RLActive (Pty) Ltd)

    Richard Roberts

    Owner at RLActive (Pty) Ltd


Discover and connect with other attendees.




Your tax invoice will be sent to you within 24 hours

Member Price R 100

Your tax invoice will be sent to you within 24 hours

Standard Price R 150