This workshop is designed to provide a strong foundation in understanding the principles and skills of good leadership; how to apply influencing techniques and how to communicate effectively when delegating tasks.

Completion of this training will provide team leaders with skills on building relationships together with effective strategies on "getting the job done" through others.

COURSE CONTENT:

Introducing the Role of Leadership

• Understanding the relationship between leadership and influence

• Understand the main approaches to leadership: Traits perspective, Behavioural perspective, Leadership styles, Charismatic leadership

• Understand how to build relationships

• Appreciate different methods and zones of influence

• Effectively employ of influencing tactics

The Process of Delegation

• Why delegate?

• Accountability vs responsibility

• Delegation vs instruction

• Ways to delegate

• Key points when delegating

• Who to delegate to?

• What can and cannot be delegated

• Why not delegate?

• Evaluating delegation

• Common problems found when delegating

• Model of effective delegation

Learning outcomes:

• Understand the difference between management and leadership

• Approaches to leadership

• Types of leaders

• Building relationships

• Why leaders influence

• Process of delegation

• Why delegate?

• Model of delegation