We have been taught that however unreasonable, illogical or insane we may perceive the customer to be, they are always right. What a challenge! Brain – Savvy Service offers powerful and innovative solutions contributing to positive customer perceptions.

Empowered to self-manage and apply emotional intelligence across the customer spectrum, service teams will resiliently be able to offer a new level of excellence and accountability, boosting productivity and reducing costs.

This innovative programme provides an understanding of the brain, confidence in using the associated tools and as a consequence, improves personal performance in life and at work.

Course outline:

• Unpacking service challenges and applying a new lens
• Discover that service starts with "Brain to Brain" connections
• Learn self-management techniques to optimise every encounter
• Collaborate and contribute positively across diverse teams
• Practice brain-friendly approaches to service-based challenges
• Deal with difficult complaints, conflict and criticism
• Develop a service goal that contribute to developing customer trust