Email Etiquette will provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

The telephone remains an integral part of business communication. This workshop offers tools and techniques on how to navigate the telephone to offer the best impression of both you and your company.

Take Away

• Understanding the importance of telephone and email communication
• Creating the right impression telephonically and in correspondence
• Time managing with calls and emails
• Procedures in answering the telephone efficiently and effectively
• Procedures and etiquette when corresponding via email
• Dealing with conflict and difficult situations
• Building relationships
• Learning to deal with a variety of character profiles
• General business etiquette
• Customer service

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