Poor communication and especially poor writing skills can be a major problem for many business staff. The lack of excellent communication and poor written communication skills leads to misunderstandings and time wastage.

The webinar shares five principles you should apply to communicate more effectively when writing but these principles are not only applicable to written communication - they can be extended to all communication.

Outcome (Key Take Aways):

• know the importance of putting your recipient first
• know what it means to be plain in your communication
• know what it means to be professional
• learn a key planning acronym for all communication
• know the importance of tone and how to get it right

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